Customer information

    * = required field

    Customer name*

    E-mail address*

    Purchased platform*

    Model/part number*

    Failure S/N*

    FW version*


    Other application

    Computer model

    Computer chipset

    Computer BIOS edition

    RAID card model (if applicable)

    RAID type

    Other RAID type

    Problem description

    Data issue*

    Abnormal read performance (MB/s)

    Abnormal write performance (MB/s)

    Compatibility issue

    Error code/error message

    Cannot resume after sleep

    Write protect mode (cannot write data)

    Abnormal capacity

    Other phenomenon

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