Support request
Some Canon EOS R5 users have reported problems using their Exascend Essential CFexpress after updating their camera system to firmware version 1.4.0.
If you are experiencing similar problems, please contact the store or online retailer where you bought the product to proceed with a firmware upgrade of your Exascend Essential CFexpress card that ensures continued compatibility with the Canon EOS R5 system.
Need our help?
You can find our data recovery tools, SMART tool and FAE tools, product compatibility, and warranty policy on respective pages.
If you’d like to request a return merchandise authorization (RMA), please use RMA form instead.
If you experience technical issues when using our products, please submit a case via the following form. Our support team will get back to you as soon as possible.
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